Service Team

Qualified In-House Engineers

We employ our own team of in-house catering equipment engineers who know our equipment inside out and are therefore best placed to be able to fix any problems as quickly as possible.

All of our engineers hold appropriate qualifications for the work that they will be undertaking, including GasSafe and F-Gas qualifications. PKL is also CHAS and SafeContractor registered and holds a Gold Level CSCS certificate.

In some cases, we may use sub-contractors who have undergone a rigorous approval process and have worked with PKL for many years.

Instant Communication with Tablet Computers

All of our technical support engineers are equipped with tablet computers. This provides an automated process that enables all technical support and preventative maintenance visits to be recorded electronically and reported straight back to our technical support centre, where the details of the visit are stored electronically.

Each tablet computer is also equipped with a full range of technical information about each item of our catering equipment, helping to speed up the technical support process.

.

Preventative Maintenance Visits

For longer-term hires, we can work with you to plan a series of preventative maintenance visits to ensure that any potential problems in your kitchen are identified as quickly as possible and are dealt with before they can cause any serious issues.

In addition, it gives your staff a chance to undertake a kitchen walk-around with our engineers to go through any questions they may have regarding the operation of the equipment.

Kitchen and Equipment Operating Guides

As standard, we provide bespoke, easy-to-read user guides for all items of catering equipment and operation guides for our temporary kitchen
units to ensure their correct and safe usage.

PKL is also able to arrange training on the equipment within the kitchen to ensure all staff are confident in operating equipment they may not be familiar with.