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FAQ | Service and Maintenance 2017-01-04T17:57:23+00:00

Service and Maintenance

Frequently asked questions regarding the service and maintenance of your temporary kitchen or catering equipment once it is with you on site.

A: As you would expect from an international company, all of our temporary kitchens and catering equipment is covered by 24 hour, 365 days a year technical support and is certified to comply with all current food and hygiene regulations. A PKL Service Engineer mans our service hotline. This is included as part of your contract. We operate a network of our own catering equipment engineers and utilise an approved network of service engineer when required.

A: For large hires, and particularly for events we can supply an engineer to remain on site for the duration of the hire. Please let your sales contact know if this is a service that you require.

A: A lot of technical problems can be fixed instantly by telephone, but if a problem does require a service engineer to attend, this will be done within 24 hours. Our engineers carry an extensive range of spare parts so that most problems can be corrected immediately. If the engineer does not carry the part, we will post the part from our Parts Management Centre to site so that on his return the engineer can rectify the problem.

A: This can be a part of the PKL service package, particularly for longer term hires, or permanent contract rental facilities. Preventative maintenance visits are a great way of identifying  any problems with equipment or its use before it turns into anything more serious, and helps to keep you cooking for longer, without the risk of breakdown.

A: When you call the PKL technical support line, you will always speak to a qualified engineer. This means that any fault can be diagnosed as early as possible.