FAQ: Delivery 2017-01-04T17:57:23+00:00


Frequently asked questions regarding the delivery of temporary kitchens and catering equipment.

A: We are happy to specify AM or PM delivery slots, however should you require a specific time please discuss this with our sales staff as there maybe an additional charge that is incurred.

A: Yes. Our portable kitchens are designed for sites with no services. If you plan to locate the temporary kitchen on a Greenfield site, we can organise freshwater tanks, waste tanks, LPG supplies and generators.

A: We deliver throughout the UK on a daily basis using our own transport fleet and a trusted team of sub-contractors. Additionally, we have undertaken a wide range of projects where we have organised the shipping and delivery and temporary kitchens and catering equipment.

A: Provided we have the item you require in stock and depending on our transport team, we are usually able to dispatch on the same day if required.

A: This depends on the scale of the project. We would recommend that you provide at least 48 hours notice, although large scale projects can take a lot longer than this to prepare. In the case of an emergency we will endeavour to deliver something to you on the same day, and certainly within 24-hours.

A: The units are delivered on a flat bed or Hiab lorry with an overall length of 10.51m, width of 2.60m and height of 4.20m. When planning for your temporary kitchen, please check access routes to site taking into account potentially soft ground, gateposts, low bridges, trees, overhead wires and turning circles. Off loading will be carried out by an experienced PKL driver, or a trusted subcontractor, using hydraulic bottle jacks. For problem sites, the unit can be positioned by a minimum 20 tonne crane or a Hiab lorry which has an overall length of 14.00m, width of 2.60m and height of 4.30m.

A: Catering equipment is delivered to you by both our own fleet of delivery vehicles and a reliable network of external transport facilities. A 7.5 tonne kit lorry is used for smaller loads whereas a 17 tonne kit lorry is usually used for larger equipment requirements. For emergencies or late summer bookings we sometimes outsource delivery to one of our trusted subcontractor to ensure that your delivery date is met.

A: Yes. Please discuss the details with your PKL contact and they will arrange this for you.

A: If you are hiring a temporary kitchen you need to check access to your site to ensure that the transport method we are using is suitable. If you have any concerns please ask a member of our sales team and they can organise a free site survey. You will also need to advise our sales team of the ground type, as we may need to provide spreader pads or arrange for Trackway to be used. You must ensure that you have organised for the services to be ready for connection and you have the correct engineers for this work.

You must also let us know if there are any steps that equipment needs to be carried up or down before you place your order.

A: For projects that may require road closures we are able to arrange and project manage this on your behalf. Simply advise your sales contact of this during your site survey and we will then make the necessary arrangements.

A: We are able to deliver units onto grass areas using spreader pads or concrete blocks to position the jack legs on. Should we need to drive the lorry over grass we would require Trackway to be laid to minimise the impact on the area and to ensure that the lorries do not get stuck.

A: We have a dedicated transport team who level the units on site for you using the jack legs.

A: Yes. In line with good practice, PKL have Risk Assessments for all delivery, installation and construction works. These are provided as required. For large projects, detailed Method Statements are supplied for both installation and removal. Please contact our sales team to discuss this in more detail.

A: All of our transportation team have mobile phones. Should you have any information for them or any queries please contact our sales team first and they will contact the driver on your behalf. In addition, all of our vehicles have trackers on them, so we can see where your delivery is at any point during the process.

A: We would ask that there is a pre-designated contact on site for the time of delivery and collection to ensure that the handovers are completed correctly. They will not need to assist with any of the positioning of the units.

A: We would not recommend this due to the specialist nature of the product and the processes involved in delivering and siting the units. If you do wish to undertake delivery yourself, you must ensure that you have all the correct insurances to carry our units.

A: Our temporary kitchens are static once we have delivered and positioned them for you on site. However should you require them to be moved during the hire, we can arrange this at an additional charge.

A: You will need to ensure that the portable kitchens and catering equipment have been cleaned and that all services have been switched off and disconnected correctly. Please check that access to site is cleared. We will also require there to be someone to sign our collection notes at time of collection.