Technical Support In order to offer the best customer service possible, and keep our catering equipment and Portable Kitchens in accordance with health and safety regulations, PKL implement a technical support service that ensures all breakdowns are handled efficiently, correctly and all instances are recorded. This ensures clients receive a quality service and faults are reduced to a minimum. 24 Hour Service During the hire of Portable Kitchens and catering equipment we offer technical support 24 hours a day. To enable us to provide the most efficient service possible, when a fault occurs, our engineers first carry out a detailed telephone fault diagnosis. Detailed records about each piece of equipment, available via our unique barcoding system, help our engineers to pinpoint any possible problems. 75% of faults are solved in this way It is faster than despatching an engineer to site Costs are reduced to clients by unnecessary chargeable service calls due to misuse Regular Health Checks To make the process of offering 24 hour technical support as simple as possible, we ask that our clients nominate several key staff to receive training in service, maintenance and cleaning procedures. We will then contact nominated personnel at frequent intervals to ensure adequate technical assistance is received and that the equipment is performing as required. This allows both PKL and the client to closely monitor and control the kitchen operation. Preventative Maintenance As well as regular health checks, we organise programmed preventative maintenance visits, irrespective if an engineer has been on site to correct any malfunctions. Normally carried out every 90 days, these visits service each item of equipment in line with a rigorous checklist. All information is then recorded onto the PKL barcode system. Preventative maintenance can also be a time to provide additional training to catering staff and nominated support liaison personnel.