Frequently Asked Questions - Maintenance and Servicing Q: Who do I contact if my Portable Kitchen or catering equipment breaks down? A: As you would expect from an international company, all of our Portable Kitchens and catering equipment are covered by 24 hour, 365 days a year technical support and are certified to comply with all current food and hygiene regulations. A PKL Service Engineer mans our service hotline, it is not a technical call centre. This is included as part of your contract. We operate a network of approved Service Engineers throughout the UK. Our clients include the Prison Service, MoD, hospitals and major events; therefore we cannot afford not to have an efficient national servicing system in place. Q: Can I have a PKL Engineer on-site for the length of my hire? A: For large hires we can supply an engineer to remain on site for the duration of the hire. We only suggest this facility for large hires due to the costs that are associated with this service. Q: How quickly do you aim to fix on-site breakdowns? A: Most service problems can be fixed instantly by telephone, but if a problem does require a service engineer to attend, this will be done within 24 hours. Our engineers carry an extensive range of spare parts so that most problems can be corrected immediately. If the engineer does not carry the part, we will post the part from our Parts Management Centre to site so that on his return the engineer can rectify the problem. Q: Do you offer preventative maintenance? A: This is part of the PKL Service Package. PKL plan not to have to send engineers to site in emergency situations and this is one of the ways we look at achieving this objective. Q: Can you diagnose my fault over the phone? A: When you call the PKL Technical Support Line, you will always speak to a qualified engineer. This means that any fault can be diagnosed as early as possible.